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Net Promoter Score (NPS) – the ultimate measure of customer loyalty. Companies with high NPS scores see more repeat business and referral sales, making it a powerful tool for predicting future business growth. It is calculated by asking customers to rate their level of satisfaction with a company on a scale of 0 to 10, and categorizing respondents into three groups: detractors (0-6), passive (7-8), and promoters (9-10).
Service Chain Measurement
Evaluate and track the quality of service and performance provided by different departments within your organization. We easure key metrics, such as customer satisfaction, response time, and completion rate, to gain insights into the efficiency and effectiveness of each department in serving internal and external customers.
Qualtrics-powered Employee Engagement Survey, a tool to measure and improve employee satisfaction and engagement. It includes comprehensive questions on key areas such as job satisfaction, communication, teamwork, and leadership. Our platform provides real-time data and reporting for easy tracking and identifying trends, which can be exported and used to inform employee engagement strategies.
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